Sureswipe E.M.I. PLC operates in line with EU regulations governing the operations of licensed Electronic Money Institutions. We have a Compliance and Anti-Money Laundering Department who implement rigid controls on how we onboard clients and how we make sure user rights are protected.
In addition to maintaining segregated bank accounts in the EU where all money held with us is safeguarded, we also have procedures in place for client complaints, security and privacy protection.
In case that a client is displeased with the Company’s services or has any query with regards to his/her account or activity with the Company, he/she may contact the Customer Support Department via email or telephone.
The Company’s Customer Support Department will determine if the client’s query can be resolved immediately or whether it will require further investigation. If the client’s query cannot be resolved immediately, the Company will remain committed in addressing and/or resolving it promptly (usually within 48 business hours).
If the Client is unsatisfied with the response to the query, then he/she may raise
this further with the Complaint Handling Officer.